Refund policy

Refund and Return Policy

Last updated: October 6, 2026

We want you to be happy with your purchase. If an item is eligible for return and the requirements below are met, you may request a refund in accordance with this policy.

Return Eligibility

Return requests must be submitted within 7 days of delivery of all items in the order. After receiving return instructions, eligible items must be shipped back within 7 days of the return request.

To be eligible for a return, an item must be unworn, unused, unwashed, undamaged, and in its original condition with all original tags and packaging. Items that show signs of wear, alteration, washing, damage, or use may be rejected.

We do not offer exchanges. An eligible return may be refunded to the original payment method or issued as store credit, subject to this policy and applicable law.

Final-Sale and Non-Returnable Items

The following items are final sale and are not eligible for return or refund unless required by applicable law:

• Swimwear, bodysuits, intimates, lingerie, and sleepwear.
• Jewelry and accessories.
• Homeware.
• Items purchased from the Sale or Clearance sections.
• Gift cards and items purchased using store credit or a gift card.
• Any item identified as final sale on the product page or at checkout.

Shoes and bags may be eligible for store credit only where this restriction is stated on the product page because the item is made to order. Please check the product page before purchasing.

Return Shipping

The customer is responsible for return shipping costs unless the item received was incorrect, defective, or damaged on arrival. Original shipping charges are non-refundable unless required by applicable law.

If an order qualified for free shipping and an eligible refund is issued to the original payment method, the standard shipping cost of US$4.99 may be deducted from the refund, up to the value of the returned items, where permitted by applicable law. This deduction does not apply where the return is due to our error or a defective or damaged item.

Incorrect, Damaged, or Defective Items

Please contact us as soon as possible after delivery if you receive an incorrect, damaged, or defective item. Include your order number and clear photographs of the item, packaging, and any visible damage. We will review the issue and, where appropriate, arrange a replacement, refund, or store credit in accordance with applicable law.

How to Request a Return

Email returns@shopmarsa.com with your order number, the item or items you want to return, and the reason for the request. For incorrect, damaged, or defective items, include photographs.

Our items ship from different fulfillment locations, so the return address depends on the item. If your return is approved, we will email you the return instructions and the return address for your items. Do not send items to our mailing address, to an address from an old order, or to an address from another website. Returns sent without following our instructions may be delayed or may not be accepted.

Refund Processing

After the returned package is received and inspected, we will normally process an approved refund or store credit within 5–7 business days. Your bank or payment provider may need additional time to post a refund to your account.

If a returned item does not meet the eligibility requirements, we may reject the return. Where permitted by applicable law, an ineligible item may be returned to the customer at the customer’s expense.

Order Cancellations

Cancellation requests for full-price items must be submitted within 60 minutes of placing the order. We will try to accommodate a request, but cancellation is not guaranteed once an order has entered processing or been dispatched. Sale and clearance orders may not be cancellable.

Questions

For questions about returns or refunds, contact returns@shopmarsa.com and include your order number.

Company details
MARSA is a brand of Marsa Brands LLC, a Wyoming limited liability company.
Phone: +1 (307) 204-5166
Mailing address (correspondence only, not a returns address): 30 N Gould St, Suite #65826, Sheridan, WY 82801, United States