Shipping policy
Shipping Policy
Last updated: October 11, 2026
MARSA currently ships to the United States, Canada, the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Australia and New Zealand. Shipping options and estimated delivery times are shown at checkout based on the destination, order value, items purchased, and available fulfillment location.
Shipping Rates
United States, Canada, UAE, Saudi Arabia, Kuwait and Qatar
Standard Shipping — US$4.99 on orders under US$25.
Free Standard Shipping on orders of US$25 or more.
Australia and New Zealand
Standard Shipping — US$9.99 on orders under US$49.
Free Standard Shipping on orders of US$49 or more.
We use a single standard shipping service. We do not offer an express or expedited option at this time.
Delivery Time
Orders are processed within up to 4 business days before dispatch.
Standard delivery typically takes 7–15 business days after dispatch. depending on the destination, Delivery to Australia and New Zealand typically takes 8–20 business days after dispatch. Delivery estimates are not guaranteed delivery dates.
Orders may be dispatched from our available fulfillment locations, including Hong Kong, depending on the item and destination. Orders are not shipped from our US mailing address.
Pre-Order and Back-Order Items
If an order contains a pre-order or back-order item, the order may be held until the item becomes available. If products are available at different times, we may ship the order in separate packages.
Tracking Your Order
You will receive an order confirmation email after checkout. Once your order has been dispatched, we will send a shipping confirmation email with the tracking number and tracking link.
Tracking information may take 3–5 business days to appear or update after dispatch. If tracking does not update immediately, please allow the estimated delivery period to pass before contacting us. You may also contact the carrier directly using the tracking information provided.
Address Changes and Incorrect Addresses
Please review your shipping address carefully before completing checkout. Contact us as soon as possible at support@shopmarsa.com if you need an address correction or order change. Changes cannot be guaranteed after an order has entered processing or been dispatched.
If a package is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges for reshipment. Any refund or store credit is handled under our Refund and Return Policy.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges set by the destination country. These charges are the customer’s responsibility unless otherwise stated at checkout. We cannot guarantee that an international shipment will not be delayed by customs.
Lost, Damaged, or Delivered Packages
If a package arrives damaged, please document the damage and contact us promptly.
If tracking shows a package was delivered but you cannot find it, please first check with household members, neighbors, building management, and the carrier. Contact us if the issue remains unresolved so we can review the shipping information.
Order Changes and Cancellations
Because orders may enter processing quickly, changes or cancellations are not guaranteed after checkout. Any approved cancellation, return, or refund is subject to our Refund and Return Policy.
Contact
For shipping questions, contact support@shopmarsa.com and include your order number when available.
Company details
MARSA is a brand of Marsa Brands LLC, a Wyoming limited liability company.
Phone: +1 (307) 204-5166
Mailing address (correspondence only): 30 N Gould St, Suite #65826, Sheridan, WY 82801, United States